Our staff will greet you, scan your QR code, and provide you with your VIP credentials. You will then follow the arrows to the VIP Village where you will meet with a VIP liaison. They will provide you with your merchandise, and directions to your accommodations.

When is VIP check-in?

The Caverns is on Central Time. Please do not arrive early.

• Friday - 3p - 9p CT
• Saturday - 9a - 9p CT

VIP check-in is not available on Sunday. Please let us know if you intend to arrive on either of those days and we can try to accommodate you.

What if I arrive early/late?

Lining up on the road is not permitted. Your accommodations are guaranteed. Please do not arrive before the gates open. If you arrive after 9p, you may sleep in your car in line at the check-in booth until we open at 9a the following morning.

When will be the best time to arrive if I can't come on Friday?

Your best chance to avoid long lines will be arriving after the morning rush at 9a CT. Arriving after 11a CT should be a better window.

How will I know where my yurt/tent is?

For the yurts, you will be assigned a number and given a key or/lock code when you arrive. For the pre-pitched tents, your name will be on a sign in the door of your tent. Your VIP liaison will help with this information.

Where will I park my car?

• Yurts - come with 2 parking spaces in front of your yurt
• Pre-pitched tents - 1 parking space is in front of, or next to, your tent

What do I need to know about my Yurt?

• There is AC/heat, a small kitchenette with a sink, mini-fridge, microwave, single-cup pod coffee maker with pods, and dishes for 2. If you require additional items, let us know. The bathroom has a shower and towels are provided. We do not provide body wash, shampoo, conditioner, or a blow dryer. If you require anything else or have questions regarding your yurt, please reach out to yurts@thecaverns.com

What do I need to know about my VIP Pre-Pitched Tent?

Your Pre-Pitched Tent includes 2 cots, 2 sleeping pads, 2 camp chairs, 1 night stand & 1 tent light, plus a 10x10 canopy with 1 large camp table and 1 canopy light. Bring your own sleeping bag, linens not included. Bedding available for rent, email camping@thecaverns.com to inquire. 1 parking space by your tent. Your Pre-Pitched Tent does not have electricity.

Are there restroom and shower trailers in the campground?

Yes, and VIP have some exclusive access, please see below

• Friday: Closed
• Saturday - Sunday: VIP Only hours to be announced soon
• Monday: VIP Only hours to be announced soon

Outside of the hours above, a bank of porta potties will also be located near the VIP village. During the amphitheater shows we will have a VIP exclusive potty behind the Lounge Tent, don’t miss a beat of the music.

When is the VIP Lounge open in the amphitheater?

When the amphitheater is open.

When/where are meals & treats provided?

• Breakfast vouchers provided at check-in for Saturday and Sunday
• Dinner - VIP Amphitheater Lounge: Saturday - Sunday 4p - 6p CT
• An Exclusive Happy Hour (Buy One Get One): Saturday - Sunday 4p - 5p CT

Where do I get a massage? Where do I sign up for one? When can I get one?

Massage sign-ups in the VIP Lounge in the amphitheater when it opens. Each massage appointment is for 15 minutes.

Massages are offered on Saturday and Sunday.

Massage locations and times: 2p - 6p CT - VIP Lounge in the Amphitheater.

Is there a place to charge my phone?

There is a charging station in the VIP Lounge in the amphitheater. There are outlets to plug in your phone charger, if you're staying in a yurt.

Can we leave after setting up camp?

You will not be locked in, however we strongly encourage you to remain parked for the weekend. Driving in the campground creates dust and/or mud and is potentially hazardous for pedestrians. If you have an urgent situation, you may leave, but you must drive through check-in going and returning so we can check your credentials.

Can I have a campfire?

Yes, but fires must be contained and off the ground. A communal firepit will be located near the VIP Lounge in the campground. A limited number of fire pits will be available for rent at the campground store. Ground fires will be extinguished. Please dump hot ashes in the red metal barrels provided.

Is there ice and firewood for sale?

Yes. There are also a limited number of firepits available for rent. The campground store is located near the entrance road in the blue Salamander Bluegrass Underground bus, please see event map for exact location.

Can I bring my dog/goat/parrot?

No. Pets are not allowed. If you arrive at the venue with your dog, you will not be permitted entrance. All tickets are non-refundable.

Where will I find staff if I need someone?

For a non-emergency, you’ll find staff located here:

• VIP Check-In - Friday & Saturday
• Yurt Village Office - Friday 3p - 9p, Saturday - Sunday 9a - 9p CT
• Info Booth - Saturday - Sunday 9a - 5p CT
• Amphitheater VIP Lounge - Saturday - Sunday 1p - 11p CT

For an emergency, the First Aid tent at the base of the footpath will be staffed 24/7. Please see the event map for the exact location. If you have an urgent issue or question outside of those hours please text 423-403-4403

Do you have more answers to questions?

Yes! Check our other FAQs here.

Thanks for your help in making this an excellent weekend. See you soon!